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General conditions of sale


The online store of the website "www.e-complementsbio.fr" was created by the company AB Activ LABORATOIRE, which is its operator. All validated order from the consumer on the website "ab-activ.fr" implies full acceptance of the general conditions. All purchase order signed by the consumer "confirm the order" constitutes an irrevocable acceptance which can not be questionned except in the cases provided in the general conditions of sale such as the "right of withdrawal". The photos are not contractual.

 

 

Price


The prices on the website are indicated in Euros value added taxes (VAT). They can be applied during the validation of the order by the consumer and do not include the participation for the shipping costs which are charged in supplement and indicated before the final validation of the order. The seller reserves the right to modificate his prices at each moment but the products will be charged based on the prices in place the day of the order record.

 

 

Method of paiement


To pick up the bill, the consumer has different choices with the methods of paiements proposed during the final validation of the order, it means : bank card and cheque (from a bank domiciliated in metropolitan France). The paiements by bank card are cashed upon validation of the order by the consumer and the cheque at the reception of it.

 

Property


The products are the property of AB Activ LABORATOIRE until the integral paiement of the order.

 

 

 

Delivery


An order will be considered like closed when the entire order will be sent and the consumer will have completed the paiement of the products and his participation for the shipping costs. The products will be delivered to the adress written by the consumer on the order. The final choice for the transport will be taken by AB Activ LABORATOIRE depending of the weights and/or the volume of the products. The order will be sent under 2 working days for all order placed before 1 pm. In case of delay in delivery, the order cancellation can not be asked and obtained before a formal non-performance by the fault of the seller, within one month. In no circumstances is it possible to claim the seller for damages.

 

 

Delivery costs

 

Individuals : The participation for the preparation fees for the order and its delivery is fixed at 4,95€ VAT ( Free for each order superior to 12€ VAT; without participation for the preparation fees and delivery). Mailing, with a tracking service (colissimo, lettre max,...).

Distributors: The participation for the preparation fees for the order and its delivery is fixed at 7,50€ excl.VAT ( Free for each order superior to 100€ excl. VAT; without participation for the preparation fees and delivery). Mailing, with a tracking service

 

 

Warranty

The warranty of the products is expressly provided, strictly limited to the replacement of the products that the seller would have deemed defective, excluding all expenses, allowances and damages.

 

No execution of the order


AB Activ LABORATOIRE should not be held responsible for the breach of the contract concluded in case of out of stock or indisponibility of the product, in case of force majeure, disturbance, total strike including the postal services and modes of transport and/ or communications, flood risk, fire.

In case of unavailability of the product ordered, the consumer will have the choice to ask the return of their money (Only during the 30 days after the cancellation of the order), or have the possibility to make an exchange with a product with the same caracteristics and with an equivalent price present in the company catalogue, according with AB Activ LABORATOIRE. In case of impossibility of exchange, AB Activ LABORATOIRE reserves the right to cancel the order of the consumer and to repay the sum collected.

 

Withdrawal

AB Activ LABORATOIRE gives to the consumer a withdrawal delay of 7 calendar days (in accordance with the actual legislation) to return, at his expense, the products that do not suit him. Within this short delay from the date of receipt of the product by the buyer. The right of retraction can be exercised without penalty, excepting the cost of return which are the responsability of customer. In the case of the exercise of the right of withdrawal, consumer has a choice either to seek repayment of money paid or exchange the product with one equivalent in price or, in specific case, with a financial complement. The cost of returning the product will stay to the responsability of the consumer.

 

 

Applicable law


These general terms and conditions are subject to the law. In case of claims or complaints, the consumer will have to contact in priority AB Activ LABORATOIRE to obtain an amicable solution. In case no agreed decision is reached, the Tribunal of Rennes will be the only responsible.

Version 1, 10/11/2011